1144 Reviews Found
Confirmed Service Customer
Tire rotation not performed..... Tech says couldn't find wheel locks. Vehicle doesnt have wheel locks
Andrew I.
PHOENIX
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 428-1910 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
We had a good experience buying our new car at Gateway Chevrolet.
Gail C.
PHOENIX
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gateway Chevrolet and we hope to see you again soon! All the best, Jeremy Thompson
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Confirmed Service Customer
Very friendly great service and really like that they washed my truck at no extra cost. 👍👍
Brad R.
GOODYEAR
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day! All the best, Jeremy Thompson
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Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! All the best, DJ Hinchey
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Confirmed Service Customer
Miguel Palma was great. Very professional an friendly. He kept me updated and immediately let me know when the services were completed.
Olga R.
LAVEEN
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help! All the best, Jeremy Thompson
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Confirmed Sales Customer
Honesty is number one. He showed us he really wanted to help us instead of just trying to screw us. I will definitely recommend friends to him. Thank you.
Elizabeth S.
BUCKEYE
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! All the best, DJ Hinchey
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Confirmed Service Customer
Zack is such a great person I only deal with him
Manuel C.
PHOENIX
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! All the best, Jeremy Thompson
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Confirmed Service Customer
I came in for an issues regarding my TPMS sensor in my camaro ss. I explained to Angel my service advisor that I’ve had an ongoing issue with it failing to read consistently and asked if they could diagnose what was wrong with it and or replace it. I was told nothing could be done replacement wise so they relearned the sensor and tried placing it on another tire. Issue still hasn’t seemed to be fixed. I will schedule another appointment for the service department and see if we can get this simple issue resolved.
Leroy D.
GOODYEAR
Business Response
Thank you for choosing Gateway Chevrolet as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit! All the best, Jeremy Thompson
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! All the best, Jeremy Thompson
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Confirmed Service Customer
Worked with miguel from service , he was outstanding . Service was rapid , will absolutely come back next service date!
Antonio M.
PHOENIX
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. All the best, Jeremy Thompson
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Confirmed Service Customer
Associates were very attentive and helpful.
Dominique C.
PEORIA
Business Response
We’re glad you found our staff to be so helpful and attentive. We are here to support you through your service every time. Have a great day! All the best, Jeremy Thompson
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Confirmed Sales Customer
I was there from 1000- 4p to buy a car. It took entirely too long.3
Christine H.
LAVEEN
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 428-1910 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
We bought a used 2017 vehicle from the lot choices available and consulted with the sales team in regards to maintenance and care on this used auto. The front windshield is cracked from top to bottom and we still wanted this vehicle. They said they would have it replaced that week, we put 2500 down. Going on 3 weeks and window still not replaced and called twice on it with no definite date of replacement. This is not good business.
Shannon J.
AVONDALE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 428-1910 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Thanks for highlighting our staff who were able to create a pleasant experience for you. Our team works together to complete service to your satisfaction. We hope to see you soon!
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Confirmed Service Customer
I never have a bad experience when John Sheldon takes care of me. He's the best Service Advisor you have.
Joseph B.
GOODYEAR
Business Response
Thanks for highlighting our staff who made your experience worthwhile. We value your feedback and look forward to servicing your needs in the future. All the best, Jeremy Thompson
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Confirmed Service Customer
Scheduled service on newly purchased vehicle. The service department was very courteous and pleasant to work with. The time scheduled was longer than anticipated, but they seemed a little busier than expected.
Rick D.
GOODYEAR
Business Response
We’re glad you found our staff to be so courteous and pleasant. We are here to support you through your service every time. Have a great day!
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Business Response
Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please contact us at (623) 428-1910 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Sales Customer
Very pleasant, sales and finance staff very courteous and nice
Arelia H.
GILA BEND
Business Response
We’re glad you found our staff to be so pleasant and courteous. We are here to support you through your purchase every time. Have a great day! All the best, DJ Hinchey
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Confirmed Sales Customer
I was not very happy with Larry Fuller in finance. He was just not personable. Several clerical errors. If I didn't have such a great experience with sales and my previous sales I would question coming back.
Chrystopher K.
TOLLESON
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!
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Confirmed Service Customer
The woman that checked me in prior to 7 am was very friendly and a great person to work with. The best part of this process. Checking in with Mike was easy and straight forward and done in a timely manner, no complaints. The issue begins when I arrived to pick up my truck. I step into Mike's office which is occupied by Mike and another employee. Mike is assisting another customer so I stand in the office for approximately 15 minutes before I finally asked the other employee if there is somebody else I can speak with to get my keys since I'm just picking up after recall work. The employee who shared Mike's office was not very friendly and understandably annoyed that I had to ask him for help since Mike was helping another customer. I get being busy and I understand having your own responsibilities however at the end of the day a customer is a customer and the overall feeling of this pick up was not good and an unpleasant experience.
Eryc E.
PEORIA
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 428-1910 to discuss your concerns, as your satisfaction is of utmost importance to us. All the best, Jeremy Thompson